TOP QUESTIONS WE HEAR FROM PATIENTS
When making an appointment, what information do I need to provide?
When you call to make an appointment we will ask you some basic information like address, phone number, date of birth, insurance carrier, policy number, and the services you are interested in coming in for. Having your vision and medical insurance information readily available when calling to make an appointment is recommended as we will need to know this information prior to your appointment.
Should I arrive early to my appointment? What should I bring with me?
We ask that you arrive 10-15 minutes prior to your scheduled appointment time. During this time, any remaining paperwork will be filled out as well as pretesting before you see the doctor. We ask that you bring your completed patient forms, as well as your vision and medical insurance cards. If no vision insurance card was issued, please bring the member information, such as the member ID or SSN, date of birth, policy phone number and address. We ask that you also bring your most current glasses and/or contact lenses.
How long does a routine appointment take?
Our routine vision exams are comprehensive and thorough, and usually take between 45 minutes to an hour. We also want to make you aware that we do accept emergency office visits if and when they arise. Because we know your time is valuable, we do our best to accommodate our patients in a timely manner.
Can I bring in an outside prescription to be filled at your office?
Yes, just bring in your current, valid prescription and we will fill it for you.
Is payment due at the time of the appointment?
Yes, you will need to pay any copayments for your services and a deposit on your order. If ordering a year's supply of contacts, we ask that the complete payment be made so the contacts can be shipped directly to your home free of charge.
What type of payment do you accept?
We accept cash, check and the following major credit/debit cards: Visa, MasterCard, and Discover. If you participate in Health Savings Accounts (HSA) or Flex spending through your employer, remember to use these at the time of your service.